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CaptainHook  / TERMS OF USE


1.1.- These General Conditions (hereinafter the “General Conditions”) are applicable to all distance sales of any product (hereinafter the “Products” or the “Product”) that are marketed through the Website www.captainhookequipment.com/home (hereinafter the “Website”).

1.2.- The online sale of Products on this website has been prepared in accordance with the Civil and Commercial Codes , Law 7/1996, of January 15, on Retail Trade Regulation, Law 7/1998, of April 13, on General Contracting Conditions and Law 7/1995, of March 23, on Consumer Credit, for what these General Conditions will only be available to consumers (the “Clients” or the “Client”), individuals, who act for reasons unrelated to their trade, business, trade and profession, and who are over 18 years of age. In the case of users who are authorized to purchase wholesale and have been approved by captainhookequipment.com, they will be governed by the conditions agreed for each case in relation to Distributors or Resellers.

1.3.- Clients should carefully read these General Conditions, which are available on the Website so that Clients are aware of them , save and play at any time, and from any device.


The Website and its content are operated and administered by Captain Hook Battle Equipment ™, a brand owned by Effitience Sports Management Limited Company incorporated in Madrid with registered office at calle Miguel de Unamuno 3, Office A, 28944 Fuenlabrada, with contact email hello @ captainhookequipment.com and contact telephone number +34 912 69 07 01 Company registered in the Madrid Mercantile Registry in Volume 36,033, Section 1, Folio 150, Sheet M-647.489, 1st entry and Tax identification number B87827101, with identification number for VAT purposes ESB87827101 (hereinafter “CaptainHook ™”, “we”, “our”).


To place an order you need an email address and have available any of the payment methods supported by captainhookequipment.com

Placing an order on the Website is simple.

  1. Select the product (s) you want to buy.
  2. Add the products to your shopping cart.
  3. Complete the purchase process by following the required steps.
  4. Select delivery and billing options.
  5. Review your order.
  6. Confirm your order.
  7. Make the payment for the purchased items
  8. Receive a confirmation of your purchase on our website.

You will be bound by your order when you have “clicked” on the “Buy now or pay” button at the end of the ordering process. By clicking on the “Buy now” button you are placing an order that implies the obligation to pay the amount shown on the final screen of the online purchase process. When we have received your order, an automatic receipt confirmation will be displayed on the Website containing your order number and your purchase information. At this time the “contract” of purchase / sale will have been formalized.

A copy of the order confirmation or any subsequent modification of the order that you make and that we accept will be automatically sent to your email address. We recommend that you print or download this copy for future reference.


The fulfillment of all orders on the Website will be subject to their availability. captainhookequipment.com explicitly reserve the right not to accept your order or to cancel the purchase after automatic order confirmation in the following situations (among others), in which any payment made will be refunded, and this website, its owners and / or collaborators will be exempt from any responsibility for damages, losses or costs.

  1. the product is not available or there is a shortage of stock
  2. your billing information is not correct or could not be verified;
  3. your order is marked by our security systems as an unusual order or an order susceptible to fraud;
  4. you are under the age of 18;
  5. you are a distributor and you are not making a purchase through your channel;
  6. there was an obvious error in the price offered;
  7. we could not deliver to the address provided;
  8. in case of obvious misprints in spelling, prices or other types or obvious errors in the information on the Website.

Likewise, captainhookequipment.com reserves the right to cancel massive orders made using automated techniques (bots or scripts) that restrict the ability of other users to access our offers and products.


The prices of the Products are indicated on the Website. ALL prices are in euros and include all applicable taxes and charges. The shipping / delivery costs will be added to the price of the Products and are indicated independently in the summary of your order and subsequent invoice.

From Captain Hook BE we periodically verify that the prices of the Products displayed on the Website are correct; however, it cannot guarantee the absence of errors. In the event that an error is detected in the price of a Product, we will be forced to reject the order and will offer the Customer the opportunity to buy the Product at the correct price. If the error is detected after having accepted the order, Captain Hook BE will also offer the Customer the opportunity to cancel the order.


All prices on the website are shown in euros, although for the USA, Australia, Mexico, United Kingdom, Sweden, Norway, Switzerland and Denmark, at the time of payment, the selected items will be charged in the local currency, calculating the change applicable by the Bank of Spain automatically at each moment of the transaction.


At CaptainHook ™ we accept a wide variety of payment methods .

The Customer may pay the price of the Products included in the order proposal and the corresponding shipping / delivery charges by credit card, PayPal or bank transfer.

You can find the accepted payment methods on our website in the help section. We will not accept any payment method that is not included in the list that appears in the help section, keep in mind that the accepted payment methods may be modified by us at any time. Please do not attempt to make a payment in a way other than those specified in the list. If you do so, we will not be responsible for the loss of payment or any other damage (s) and / or damages that may arise from this action, being you solely responsible, thus losing any right to claim or appeal any action. derived from this act.


A charge will be made at the time of blocking your order proposal, If you pay by credit / debit card, we will deduct the amount due from your account as soon as the order leaves our warehouse.

Please note that payments can only be processed if billing information can be verified, CaptainHook ™ will retain ownership rights to any product until we have received full payment for it.

We also accept payments made by bank transfer to the following IBAN code: ES98 0182 0374 9102 0153 7574. All costs and expenses (including bank charges) associated with the bank transfer that the bank applies, as appropriate, will be borne by the Client 100%. Payment must be made within 7 (seven) business days from the date of Order Confirmation, if payment has not been received within that period, your order will be automatically canceled.

In the event that, for any reason, it is not possible to charge the amount owed by the Client or if it has not been received in the bank account indicated by CaptainHookEquipment.com, the amount of the order with immediate availability, -in case of bank transfer within the established period – the order will be canceled.


The Products will be delivered (always) during business days (excluding, therefore, Saturdays, Sundays and local or national holidays) at the address provided by the Customer at the time of order confirmation. The delivery period will be that stipulated in the shipping section of this website (except in the event of a force majeure event or unforeseeable circumstances). The signature of the Customer (or a designated representative) will be required at the time of delivery.

The courier may request that an identity document be shown to the person who will collect the package. Please note that CaptainHook ™ does not deliver to PO Boxes, and there are no deliveries on select holidays.

We can only deliver an order shipped to a delivery address that is a home or office in one of the countries listed in the shipping section of the Website.

In the event that the payment method chosen by you has been by bank transfer, we inform you that deliveries will be sent once CaptainHook ™ has received the transfer of the total purchase amount.

For each order, CaptainHook ™ will send the corresponding invoice for the Products by mail to the Customer, in accordance with the applicable laws and regulations. The invoice will be based on the information provided by the Customer at the time of the order. The invoice cannot be modified once it has been issued.

Shipping charges will be assumed by the Customer unless the requirements for free shipping are met. You can verify this information in the shipping section. All expenses are indicated independently on the order form and on the invoice.

The Product purchased will be delivered by a courier service selected by CaptainHook ™ (the “ Courier ”); Please check our delivery times here. In the event that delivery does not occur within the indicated period, the Client, by sending an email to the email address online@captainhookequipment.com , you may grant CaptainHook ™ a new period of 5 (five) days (or the additional period of time – if applicable – that may be required by the corresponding applicable law, or that is reasonable depending on the circumstances) to deliver the Product, with the understanding that, in case of breach of this term, the Client will have the right to reject the purchase and CaptainHook ™ will reimburse without undue delay all the sums paid under the order, thus being exempt from recognizing any amount that the client has not paid.


CaptainHook ™ will send the Customer a shipping confirmation via email once the Products have been shipped.


At the time of delivery of the Products by the Courier, the Customer (or the designated representative) must verify without delay:

  1. That the packaging and its seals are intact, have not been damaged, have no humidity or have been altered in any way; and
  2. That the quantity of items delivered corresponds to that indicated on the delivery note.

Any damage to the packaging and / or the Product, or any discrepancy in the number of items indicated in the documentation, must be immediately indicated in writing on the Courier’s delivery note. Once the Customer has signed the Courier’s document without objection, he may no longer raise any objection to the external characteristics of the package delivered, although the Customer may subsequently raise an objection in relation to any other characteristic of the Products in accordance with the conditions. established in accordance with Clause xx below, or withdraw in accordance with Clause xx


You can cancel any order at no cost to you and without having to offer us any explanation, as long as the order has not yet been shipped. Please note that we start to process orders placed in our online store almost immediately. If you wish to cancel your order, first check the status of your order in the link “Order Status” at the bottom of the Website or in your user profile.

If the status of your order is “in process” or “on hold” you can cancel your order by contacting our call center (visit the help section on the Website). Our customer service staff will take care of requesting the cancellation of your order from our warehouse. If they can do this, they will email you and cancellation will be free. If cancellation is not possible, the product or products will be sent to you and you can return them in accordance with the procedure set out below.


If a product (clothing or accessories) sold by CaptainHookEquipment.com or presents an alleged manufacturing problem or there is a lack of conformity on the part of the Customer, the Customer should immediately contact the Online Sales Assistance by email or regular mail at the following address .

Effitience Sports Management Limited Company
c / Miguel de Unamuno 3, Office A
28944 Fuenlabrada – Madrid – Spain
Atc. From: Online Sales Assistant

The legal guarantees established by Articles 119, 120 and 121 of the Consumer Law, as defined below, will be applicable to the sale of the Products. You will have the right to return the products that have been delivered to you if they are defective or do not comply with your order when you receive them. You can do this within 2 months of finding the defect. This will not affect your legal rights. In case your claim is justified, the purchase price and shipping costs will be reimbursed. For practical information on how to return, visit the help section of the Website.


In accordance with Article 102 of the General Law for the Defense of Consumers and Users, the Client will have the right to withdraw from the purchase without indicating the reason for said withdrawal for a period of 14 (fourteen) days from the date on which the Client receives physical possession of the Product, provided that:

  1. the products have not been washed or used in any way (it is allowed to try on clothing or footwear to check that it is of your size, unless we have indicated otherwise);
  2. the product is complete: for example, if the product is sold in pairs, both items must be returned;

Returns will NOT be accepted for any product that has been altered, shows clear signs of use or of which the attached security seal has been broken.

CaptainHook ™ will reimburse without undue delay all payments received from the Customer, including possible “reasonable” delivery costs and, in any case, no later than 14 (fourteen) days from the date of physical receipt of the product and provided that CaptainHook ™ is informed of the Customer’s decision to withdraw from the purchase in accordance with this Clause. CaptainHook ™ will make the reimbursement by the same means of payment used by the Client for the initial operation.

CaptainHook ™ will have the right to withhold the refund until he has received the return and has reviewed the Product as discussed in the previous points.


Unfortunately, it is currently not possible to change products, sizes or a different color directly through the web. To make an exchange, you have the option of returning your product (s) and ordering the new item. See art. Conditions and Returns ut supra.

For practical information on how to make returns and the terms of the refund visit the returns section of the Website. Please read the information in the section carefully and follow the instructions precisely to avoid unnecessary delay.


The USER accepts and expressly and unequivocally states that all the industrial and intellectual property rights on the Website as well as the CONTENTS and / or any other elements inserted in the Website such as an enunciative and non-limiting nature, photos, portal design, software, designs, images, databases, texts, sounds, brands, logos, graphics, etc., belong to Effitience Sports Management Sociedad Limitada and therefore are the property of CaptainHook ™ and / or third parties that Effitience designates or identifies themselves . In no case does the access to the Website or the use of the Contents imply any type of waiver, transmission, license or total or partial cession of said rights, unless expressly stated otherwise. Therefore, all the rights described above are the intellectual property of CaptainHook ™. All of this is protected by copyright laws around the world. All these rights are reserved.

These General Conditions do not confer on USERS or VISITORS any other right of use, alteration, exploitation, reproduction, distribution or public communication of the CONTENT website other than those expressly provided herein. Any other use or exploitation of any rights will be subject to the prior, written and express authorization specifically granted for this purpose by CaptainHook ™ or the third party owner of the affected rights. In the event that the aforementioned authorization occurs, the use or exploitation will be subject to the provisions of the same, and in any case the rights will be exercised according to the principles of good faith and in accordance with legal legends, having to indicate in all case the origin and / or author of the same, appearing the mentions or references to the intellectual and industrial property provided and / or the copyright symbol of their holders. Likewise, in the event of an authorized printing, downloading and storage of CONTENTS, etc., it will be carried out exclusively for the USER’s personal, private and non-profit use.


If you choose to register on the Website, you must keep your username and account password confidential and not disclose them to any third party. This website or from it, will never ask you to send your password by email or by any other means.


At CaptainHook ™ we would like to be able to guarantee that the Website, or any content on it, is always available or is uninterrupted, but unfortunately it will not always be possible. Please note that you are allowed access to the Website on a temporary basis. We may suspend, withdraw, interrupt or change all or part of the Website without prior notice.

We will be exempt from liability if, for any reason, the Website is not available at any time or for any period.


These General Conditions and, therefore, the purchases signed by Clients, are governed and must be interpreted in accordance with Spanish laws (including Royal Legislative Decree 1/2007 of November 16, 2007, -the “Consumer Law” – and specifically “Title III” – and Law 24/2002 of July 11, 2002 – the “Electronic Commerce Law”).

Any dispute arising from the interpretation, validity and / or application of these General Conditions will be submitted to the territorial jurisdiction of the competent courts and tribunals of the place of residence of this website.

Alternatively, the Client may decide to access the platform for alternative out-of-court dispute resolution provided by the European Commission, available on the website European Commission

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